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Covid-19 Update

Delivery

We use various delivery companies according to the length, weight and nature of the items we are sending. Here is a quick guide: small items such as our Craft and Sample packs are sent out with Hermes on a 3-5 day service or Royal Mail Tracked 48.

UK Bamboo Shipping Options

ProductCarrierService
Small Parcels e.g. A4 and A2 sized items; Sample Packs.Royal MailTracked 48; (Tracked 24 by arrangement).
Craft Packs and items 1m in length or less.Hermes3-5 days
Bamboo Poles 2m and over, Bamboo Fencing, Matting, Panelling, Large Boards/VeneersDX Freight24-48hrs (anytime between 9am and 6pm Monday-Friday
A summary of the current carriers we use to ship your order.*Please note that these services are subject to delays which are out of our control.

Q. Do you offer a faster delivery service or one with a timed slot?

Yes,  we can offer a range of AM services or guaranteed next day delivery on most items. This currently includes Saturday, ‘By 9am’ and ‘By Noon’ services, amongst others. Please contact us for a cost. However, time slots other than this are not currently available.