Covid-19 Update – we are still open!

Delivery

Covid-19 Update 

We are processing orders as quickly as we are able with minimal staff. Delivery times have also been affected due to the volume of freight our carriers are currently dealing with at this time of year. Please expect your order to 2-4 days for delivery from the day of despatch, and in some areas a little longer. We thank you for your patience and understanding during this time. [1st December 2020]

We use various delivery companies according to the length, weight and nature of the items we are sending. Here is a quick guide: small items such as our Craft and Sample packs are sent out with Hermes on a 3-5 day service or Royal Mail Tracked 48.

UK Bamboo Shipping Options

ProductCarrierService
Small Parcels e.g. A4 and A2 sized items; Sample Packs.Royal MailTracked 48; (Tracked 24 by arrangement).
Craft Packs and items 1m in length or less.Hermes3-5 days
Bamboo Poles 2m and over, Bamboo Fencing, Matting, Panelling, Large Boards/VeneersDX Freight24-48hrs (anytime between 9am and 6pm Monday-Friday
Bamboo Boards - 4ftx4ft; 8ftx4ft [up to combined thickness of 40mm]Tuffnells24-48hrs (anytime between 9am and 6pm Monday-Friday
Parcels up to 30kg up to 1mDPD**Service available only from January 2021.**
A summary of the current carriers we use to ship your order.*Please note that these services are subject to delays which are out of our control.

Q. Do you offer a faster delivery service or one with a timed slot?

Yes,  we can offer a range of AM services or guaranteed next day delivery on most items. This currently includes Saturday, ‘By 9am’ and ‘By Noon’ services, amongst others. Please contact us for a cost. However, time slots other than this are not currently available.

(Page last updated 1st May 2020)