If you buy a product which we deliver to you, you may return your order within 14 days after delivery. This is subject to the following conditions:
- The product must be unused.
- Orders which are cut, made to measure or mixed to your requirements will not be exchanged or refunded.
- If the product is damaged during transit, images are sent to sales@ukbamboo.com.
Once returned will receive a full refund of the price paid (excluding relevant delivery charges) less any collection charges. If you return a part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund.
When you have received your order, if you realise you have ordered incorrectly (size, colour etc.), you may refuse receipt of delivery and the courier will return to us, or we can arrange for collection. Either way please notify us to explain your reasons. We will then calculate the refund for the price of the goods, less the return fee.
If you have an issue with a product, i.e. not as described on the website, incorrect colour, etc., please notify us by email with attached photos within 14 days after delivery. Once we have reviewed the issue and situation we will advise how we plan to proceed. Should we agree to replace the product/s we will arrange for courier collection of the original item/s, therefore the products must be unused and stored correctly before collection. The items must be wrapped the same way, or very similar, before collection. The courier will bring their own address label.
We reserve the right to refuse a return or to require proof of identity. We also reserve the right to add a 20% handling fee where applicable.
