FAQs - Delivery

We aim to ship all orders out within 24 hours, with next day shipping for general order and two day shipping for palletised orders. The cut off time for orders to be shipping out is 12:00 that day.

Please note, although we try to fulfil orders as soon as possible, it does also depend on how busy we are and where in the UK you are located. When we have a stock replenishment take place, some delays can be experienced as the warehouse team are offloading containers. Pre-orders are shipped out first, followed by the recent orders. We work hard to get all the orders out, but please bear with us during that period (affects 1 day a month).

1 – 4 working days, depending on the items ordered. UK mainland only.

• Standard orders are booked on a next-day delivery service with couriers APC or DX.. Pallet orders are booked on a two-day delivery service with Pallex. The courier used will depend on the size and weight of your order. However, we advise allowing 1–3 working days with APC and DX and 2–4 working days for Pallex to account for any potential delays that are out of our control such as adverse weather. For non-UK mainland orders, shipping may take longer and is dependent on the courier and services available.

• You will receive a notification when the goods have left UK Bamboo Supplies, and another notification when your order is out for delivery.

• Unfortunately, time slots cannot be given by courier DX, due to the unusual shape of the items they carry, such as the 3, 4 and 5.5m poles. Pallex and APC will provide time slots to the recipient on the day of delivery.

• Delivery of all items is to doorstep only. Courier service is often a single driver, so they may require assistance with unloading large or heavy items. We request that you bear this in mind when ordering. For pallet orders, we will send an email with delivery and tracking information. Please note the details on this email, as re delivery of pallets does incur a fee.

The costs are from the national couriers we use (DX Freight, APC & Pallex). UK Bamboo do not mark-up shipping.

Unfortunately, delivery costs are expensive for bulky items, like our 4m bamboo poles and bamboo plyboards. Over the years we have trialled several courier companies and found DX Freight to be an ideal primary courier, as their network is one of the only UK-based courier firms that allow for shipping of large and bulky items. They also have a high success rate for delivery, with 90% of parcels reaching their destination. Due to the size of the products, these couriers also have to man-handle the items to offload and re-load, which also leads to an increase in shipping costs.

With the cost of living crisis, couriers have had several price increases and we have tried our best to absorb these costs to minimise the impact on the customer.

• UK Bamboo Supplies turn orders around from receipt to delivery as quickly as they realistically can, dependent on product availability, order volume, and the delivery service required.
• UK Bamboo are committed to offering the best price for shipping. For bespoke large orders, to remain competitive we have used a local dedicated courier service for runs up to London.
• Customers are more than welcome to shop around for shipping quotes and arrange their own courier / collection.

Customers outside of the UK (excluding Scottish Offshore, Isle of Wight, and the Channel Islands) are requested to arrange their own courier collection and delivery for their orders.

Yes. Please contact the team to get a quote.

We recommend customers from overseas and offshore UK mainland to shop around for delivery quotes as, similar to car insurance, another courier may offer a better price than the national couriers we use.

Our logistics partners ship bamboo to most places around the world, with our furthest shipments going to Dubai and Jamaica.

Bamboo is a beautiful, natural product — and with that comes natural variation. Differences in colour and shade can occur between poles, batches, or species.

To make choosing easier, we’ve grouped our poles into two main ranges:

• Natural Bamboo – featuring Moso (Phyllostachys edulis)

• Dark Bamboo – featuring Black, Speckled, and Java Black varieties, grouped by colour rather than size

We also offer Guadua bamboo as its own unique category.

We used to sell each species individually, but customers told us this made choosing harder. Our new categories make it simpler to find the right bamboo for your project.

Natural colour variations also appear across our other bamboo products — such as boards, veneers, wall panels, and fencing.
These differences are influenced by the harvest season and sugar content of the bamboo, which affect how it dries and reacts during carbonisation.

If possible, please inform the delivery driver and contact UK Bamboo in 24 hours. We’ll get right on it.

Please email images of the damage to sales@ukbamboo.com. The team will be in touch to discuss options available, such as replacement

It is there, we promise!

We tend to wrap the palm twine amongst the main product’s wrapping. Please check all packaging before disposing of it. The twine is not always wrapped in a round ball, it is sometimes flat and so can be missed in the packaging.

If you cannot find the twine, please contact sales@ukbamboo.com and we will provide next steps; such as, sending another twine out, offering a refund, or investigating the matter with our courier.

Changed your mind about the product? Please refer to our returns policy document here.