Covid-19 – operational update

31/03/20

Thank you to all our customers for contacting us via email as much as possible last week. We have continued to fulfil orders and to help customers with their enquiries this past week.

Now that it looks like the lockdown will continue for some more weeks yet, we have been forced to scale back our operations further. This means that our sales and customer service tasks will fall to one or two members of staff only. We therefore ask that you bear with us as response times may be much slower than you are accustomed to.

We hope that by all working together, that our families, friends and neighbours will once again be able to get back to normality very soon. Stay safe, stay home!

25/03/20

Since the government announced further measures to stop the spread of the Coronavirus on Monday night, we have taken the decision to allow all our office staff to work from home. We are currently operating with a skeleton staff in the warehouse, who are able to pick-up urgent enquiries by telephone. However, we urge you to contact us via email, so that our sales team can allow warehouse staff to continue their day-to-day tasks of picking, preparing and packing orders. For general enquiries, further information or quotes please email lauren@ukbamboo.com who will assist you directly or pass your enquiry on to the relevant member of staff.

Our couriers are still collecting from us and delivering orders to our customers. We will continue to process orders, albeit with a limited staff on site, for as long as is safely possible or until the government instruct us otherwise.

We also kindly ask that you DO NOT visit our premises until further notice.

We wish you all well and thank you for your continued support. Stay safe and stay at home where you are able!

Further updates will be posted as and when necessary.

UK Bamboo Supplies